Your Online Presence!
In this day and age, Artificial Intelligence (AI) is no longer confined to large corporations or tech giants. Local businesses can now hugely benefit from it. By leveraging the power of AI, small and medium-sized local businesses can improve their digital presence, streamline operations and strengthen connections with customers – all while remaining competitive in a very rapidly changing digital landscape.
Website Chat Widget AI BotHave you ever chatted with a live interactive Chat Widget AI bot on a website? Then you have already experienced AI-related customer service. This conversational AI bot on a website responds to customer questions accurately, guides people through the buying process, asks the right questions, captures leads, books appointments and even closes sales in real time. And the best part is that this AI bot that communicates like a real human being, actually works 24/7 without taking a break.
AI Voice AgentDid you even know that these days you can automatically be providing customer service – by having in your business a human-like interactive AI Voice Agent (i.e. capable AI Receptionist) that takes inbound phone calls? And they also accurately answer queries, ask the appropriate questions, capture leads, book appointments and close sales over the phone on your behalf.
Besides, an AI Voice Agent can take multiple inbound phone calls at the same time – without the phone line being busy and without putting any callers on hold. Imagine every incoming phone call you get is answered, even after hours. Imagine every call you get is answered, without hiring extra staff. Imagine no calls go unanswered, so you don’t lose sales opportunities to your competition. You see, statistically, 62 percent of calls to small and medium-sized businesses go unanswered – which results in losing out on sales.
So, having a human-like interactive AI Voice Agent will not only effectively take phone calls for your business, but will also prevent callers from easily going to your competition as you absolutely won’t have any missed calls.
Text Messaging AI AssistantWhat if someone can make an enquiry just by sending you a text message from their mobile phone? Then what if they would rather not phone you, but would prefer to make an enquiry by text messaging you? Well, in the modern world, there is text messaging AI Assistant that automatically responds in a conversational manner to incoming text message enquiries.
In this case, if a person uses their mobile phone to send you an enquiry by text message, your AI Assistant responds quickly via this same means of communication on your behalf.
Hence, you won’t have to manually reply to incoming text messsage enquiries yourself, especially when you are unavailable or get busy doing other stuff. This AI Assistant is also conversational and competently provides customer service and drives results, just like a real human.
Saves Money on Customer Service StaffingUsing AI technology for customer service staffing will save you thousands in money. For instance, imagine for one minute how much money you can save on staff cost by not employing a new person (on a 30k annual salary), and utilising a human-like AI Agent instead to provide customer service. This will really bring you huge savings!
Utilising AI customer service technology will also save you a ton of money for certain, due to not taking any breaks from working. When a human employee takes time off of work, they cost money. On the other hand, a humanoid AI Assistant is able to work for your business without going off sick, without going on annual leave or taking any time off work, and can even operate 24/7.
Boosts Revenue in Terms of Speed To LeadDo you know about ‘Speed To Lead’? This is the pace at which you respond to an interested prospect from the moment they become an incoming lead. According to a white paper authored by Google and the Corporate Executive Board, 35% to 50% of sales go to the vendor that responds first. Every passing second, your inbound warm leads become colder and your competitors could snap them up.
By integrating AI automation into your business, this ensures that (especially when you are busy) you have a fruitful AI system that will respond in an instant to your warm inbound leads – without any delays.
Improves Efficiency and Saves TimeAI tools automate a wide range of workflow and marketing tasks that would traditionally require significant manual effort. For example, social media management platforms powered by AI can schedule posts, analyse engagement and adjust strategies in real time without human intervention. This not only saves time but also ensures that campaigns are optimised for peak performance.
Email marketing also benefits from AI. By analysing previous interactions and customer behaviour, AI can personalise email content, segment audiences for targeted outreach and determine the best times to send emails for maximum engagement. For local businesses, this means they can run highly effective campaigns without having to spend hours refining the details manually.
Provides Smarter Online Ad CampaignsRunning paid ads can be a complicated and costly process. However, AI can make online advertising more accessible and efficient for local businesses. AI-powered platforms like Google Ads and Facebook Ads leverage machine learning algorithms to optimise ad targeting and bidding strategies. These platforms automatically adjust bids based on performance data, making sure that marketing budgets are spent most effectively.
Local businesses can also use AI to test different ad creatives, headlines and images. AI can analyse which variations perform best and automatically adjust campaigns for optimal results. This data-driven approach reduces guesswork and maximises ROI on advertising spend, which is especially valuable for local businesses with limited marketing budgets.
Offers Much Better Customer InsightsOne of AI’s most significant benefits is its ability to provide actionable insights. AI tools can analyse large volumes of data, providing businesses with deeper insights into customer behaviour and preferences. For example, sentiment analysis tools can analyse online reviews and social media mentions to determine customer satisfaction levels and identify areas for improvement. These insights can help local businesses fine-tune their offerings and marketing strategies, ensuring they stay in tune with customer needs.
Improves SEO and Online VisibilityAI plays a key role in improving a local business’s online visibility. Search engines like Google are using AI algorithms to rank websites based on relevance, quality of content, and user experience. AI tools can analyse a business’s website and suggest improvements to enhance SEO (Search Engine Optimisation) performance. This can include keyword recommendations, content optimisation, and suggestions for technical SEO improvements.
Additionally, AI can help with local SEO, ensuring that businesses appear in local search results when customers are looking for products or services nearby. With AI’s ability to analyse search patterns, local businesses can better target the right keywords and improve their visibility in the competitive local market.
You can now see from all the above information that integrating AI into your online presence as a local business is indeed very valuable. AI technology continues to evolve, and there is just no limit in terms of the value it can provide. Local businesses that embrace it will be better equipped to engage their customers, drive growth and stay ahead of the competition.
If you would need our assistance in applying AI to your business, we can really execute this stuff on your behalf, which would be based on AI systems and strategies that would be right for you. So, get in touch for a free no obligation consultation.
